Privacy Policy

We may collect, store and use the following kinds of personal information:

1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
2. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
3. information that you provide to us for the purpose of registering with us.
4. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
5. any other information that you choose to send to us

A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

Our advertisers/payment services providers may also send you cookies.

Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

1. administer the website;
2. improve your browsing experience by personalising the website;
3. enable your use of the services available on the website;
4. send to you, goods purchased via the website, and supply to you, services purchased via the website;
5. send statements and invoices to you, and collect payments from you;
6. send you general (non-marketing) commercial communications;
7. send you email notifications which you have specifically requested;
8. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
9. provide third parties with statistical information about our users –but this information will not be used to identify any individual user;
10. deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Sage Pay.  You can review Sage Pay privacy policy at https://www.sagepay.co.uk/policies/privacy-policy We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

1. to the extent that we are required to do so by law;
2. in connection with any legal proceedings or prospective legal proceedings;
3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties. We take your privacy extremely seriously, and we never sell email addresses.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password-and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

DIY Luxury Kitchens accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either, we will only reset them.

If a security breach causes an unauthorised intrusion into our system that materially affects you, then DIY Luxury Kitchens will notify you as soon as possible and later report the action we took in response.

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.  We therefore recommend that you download, print and retain a copy of these terms of sale for your records. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy.

You may instruct us to provide you with any personal information we hold about you.

We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about an individual from our database at your request. There is no charge for an individual to access or update their Personal Information.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. We recommend that you please read the privacy policy of any website you visit.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email info@diyluxurykitchens.co.uk or by post to
Unit C3 Fawkham Business Park, Fawkham Road,
Longfield,
Kent
DA3 7BE

The data controller responsible in respect of the information collected on this website is DIY Luxury Kitchens Ltd.

Updated 23rd May 2018